Last Updated: January 2026

Esimma (“Esimma”, “we”, “us”, or “our”) operates the website https://www.esimma.com (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Service, and describes your privacy rights under applicable laws, including the UK GDPR and EU GDPR.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Data

We may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and payment details
• Account login credentials
• Purchase history
• Communications with customer support

Payment details are processed securely by third-party payment providers. We do not store full payment card information.

1.2 Usage Data

We automatically collect certain information when you use the Service, such as:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Diagnostic and performance data
• 
  

2. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and secure the website
• Remember user preferences
• Analyze traffic and usage patterns
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect some functionality.

3. How We Use Your Data

We use your personal data to:

• Provide and maintain our services
• Process orders and deliver eSIM plans
• Manage user accounts
• Communicate with you regarding purchases or support
• Improve website functionality and performance
• Send promotional emails (only with consent)
• Detect fraud and ensure security
• Comply with legal obligations
• 
  

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on one or more of the following legal grounds:

• Performance of a contract (e.g., delivering purchased services)
• Consent (e.g., marketing communications)
• Legal obligation
• Legitimate interests, provided these do not override your rights
• 
  

5. Data Sharing and Disclosure

We may share your data with:

• Trusted service providers (hosting, analytics, payment processors)
• Telecommunications partners required to deliver eSIM services
• Legal authorities where required by law

All third parties are contractually obligated to protect your data and use it only for specified purposes.

We do not sell your personal data.

6. International Data Transfers

Your data may be processed outside the UK or EEA. When this occurs, we ensure appropriate safeguards are in place, including standard contractual clauses approved under GDPR.

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

Data is securely deleted or anonymized when no longer required.

8. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no online system can be guaranteed to be 100% secure.

9. Your Rights Under GDPR

If you are located in the UK or EU, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

You may exercise these rights by contacting us using the details below.

10. Children’s Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately.

11. Contact Us

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.